Quite simply, drawing on our 40 years of multi-industry, multi-measurement experience, we provide an unparalleled performance process that drives improvement and enables our client-partners to achieve optimum returns from their consumer intelligence provider.
We’ve built a strong foundation and reputation notable for our core values which ensures the delivery of high-quality, timely, credible results. Combine these results with the leverage of our unique action-oriented process to obtain significantly improved business results, positive halo impacts in the marketplace and deepened brand loyalties, leading to optimized revenue!
Your data is securely stored in our custom-designed ShopMax system, an intuitive data platform whose functionality was influenced by our client base, not some IT professionals in a lab. ShopMax was constructed by people like you, to meet the data needs of people like you. It groups, displays, secures and downloads your data in the way that you would want it to do so. ShopMax is only available to Shoppers’ Critique International customers!
- Performance Quality
- Shopper Quality
- Easy to Do Business With
- Charter MSPA Member
- Exclusive ShopMAX Process
The credibility and value of your program hinges on results being delivered in a timely basis with clear, insightful, non-conflicting information that can withstand scrutiny. Shoppers’ Critique builds in multiple levels of checks and balances, including a two-stage quality review of each shop before it’s published. In addition, all work is completed by our own trained staff.
- Shop details are entered directly into our proprietary online reporting system by shoppers.
- Shops submitted are subject to automated data entry validation.
- Shoppers’ Critique editors review the content for internal consistency and clarity. Shoppers are contacted for clarification as necessary.
- A Shoppers’ Critique supervisor completes a final review of each shop before it’s published.
- Receipt information is verified against each shop for complete accuracy.
Shoppers’ Critique shops are always 100% guaranteed to meet your timetable and specifications.
Like your front line employees, shoppers hold the key to performing a high quality evaluation. Shoppers’ Critique is diligent about screening and evaluating shoppers in our extensive proprietary database.
Each independent shopper has a comprehensive file with complete demographic and user profile information, as well as their shop experience and industry certifications. Shoppers’ Critique uses our own internal rating system, as well as a historical Shopper Performance Journal, to constantly monitor the performance of each shopper. Only the best shoppers have access to client shops. Using the best shoppers provides quality feedback and virtually eliminates issues or challenges.
Before completing a client shop, shoppers must familiarize themselves with the customized Shopper Guidelines. The Shoppers’ Critique scheduling staff provides telephone support to address questions. In addition, detailed shopper instructions are included on the shop form where necessary. For more complex and larger shops, shoppers are required to take an examination on key shop elements and score 100% before they can accept a client shop.
Using shoppers with extensive backgrounds and assessments that are well informed, result in high quality, credible shop results every time. We guarantee it.
From start to finish there’s one thing you’ll notice about working with Shoppers’ Critique International. We’re easy to do business with. And it’s not just us saying that. Ask any of our client-partners!
Our proprietary Builder Tool allows us to do three things at once and is as easy as typing a document. All shop evaluation forms and guidelines are totally customized to your exact needs, and modifications can be handled quickly and easily. Our ShopCENTRAL online reporting allows 24/7/365 access to current shop forms as well as previous revisions, so you’ll never lose important historical shop results.
Most importantly, you’ll get your own dedicated Account Supervisor that becomes your single point-of-contact and will handle all of the necessary details, making it easy for you to focus on using the results instead of administering your program.
Give us a call or fill out the form on the right side of this page today so that we can start you on the path to cost-efficient, reliable data on your operations and your customers, the secret formula for maximizing operational efficiency, deepening brand loyalty and optimizing profitability!
Not only do our 40 years in business speak for themselves, but Shoppers’ Critique International is a charter member of the Mystery Shopping Provider’s Association and currently holds a seat on its board. The MSPA-NA is part of an international trade group which assures clients and shoppers that its members are safe and legitimate companies with which to do business.