Shoppers’ Critique Partners with HappyOrNot to Strengthen Their Customer Experience Services Portfolio

Shoppers’ Critique, a Florida customer intelligence company, has been serving businesses in the US and worldwide for 40 years, providing an unparalleled performance process that drives improvement and enables companies…

Don’t Assume a Quiet Customer is a Happy Customer

LoyaltyOne and Verde Group released a study that discovered four out of five shoppers who have had an awful experience as a customer don’t give criticism. Often, just a little…

Nobody Raves About Average – A Story from Roxanne Brown

Roxanne Brown, of Purple Land Management, recently posted a story on her LinkedIn profile that really hit home for us here at Shoppers’ Critique. We spend our time making sure…

Recognizing Problems in Your Restaurant

Recognizing Problems in Your Restaurant

Restaurant owners have a lot on their plate. Not only do they have to worry about serving great food to their customers, they have to make sure they are providing…

Keep Customers Coming Back by Avoiding Common Mistakes

Keep Customers Coming Back by Avoiding Common Mistakes

Retail sales is a tough gig these days because of the increase in online shopping. Even in the real world, retail salespeople make mistakes, but how they handle them makes…