The Importance of Your Focus On Customer Service For Your Marketing Strategy

The Importance of Your Focus On Customer Service For Your Marketing Strategy

  Customer Service & Your Employees Any successful company cares about their customers. Those companies that keep their customers happy have always been more prosperous than those businesses who do…

What You Can Learn from Casual Dining

What You Can Learn from Casual Dining

David Blackburn has been in the food service business his entire adult life. Since 1979, the McAlister’s Deli franchisee has cataloged more than 25 years of experience in the casual-dining…

A Tale of Two Brands

A Tale of Two Brands

While traveling in February I experienced a sequence of events that so clearly contrasted a group of employees who naturally displayed superior customer service with another group of workers who…

Using a Mystery Shopping Company to Evaluate Employee Performance

Using a Mystery Shopping Company to Evaluate Employee Performance

How Are Your Employees? Are your employees rude? If they were, how would you know? You might get a complaint from a customer but how would you know if it’s…

From QSR Magazine: This year should be the year brands get on track with consumer research and restaurant image improvements.

From QSR Magazine: This year should be the year brands get on track with consumer research and restaurant image improvements.

Ah, the New Year A time for new beginnings. A chance for a fresh start, to break old bad habits and get on the right track. At a time when…