happy-or-not
Smiley Terminals
Guaranteed Improvement of your Customer & Employee Satisfaction

banner

Call or email your Shoppers’ Critique HappyOrNot Specialist at:
(855) 457-9973 | SALES@SHOPPERSCRITIQUE.COM

logo-smileys

compr-iconComprehensive

Get a full overview of your company’s customer satisfaction performance by measuring both your physical and digital environments.

approachable-iconApproachable

User-friendly and inviting, it is easily incorporated into any business environment, encouraging interaction from your customers.

certainty-iconCertainty

Continuous insight into your actual customer service performance. Collect real feedback from your customers in big volumes.

effectiveEffective

Follow your results and make strategic improvements. Share your success, and see your business grow.

HappyOrNot Customers

listen-img

LISTEN

Feedback Collecting Smileys
Easy-to-use, implicit & anonymous

Smiley Terminals
Wireless and self-standing, no cables, no internet and no power needed.

Web Smileys
Simple to place on your website, easy-to-change survey questions.

LEARN

Intelligent Reporting Service
Monitor performance, create change

To-the-hour, comparative and trending data, with automated email reports (day/week/month) plus Net Promoter Score compatibility, via our cloud based service.

learn-image

inspire-img

INSPIRE

Customer Interaction Reports
Enhance reputation and loyalty

Share your improvement results via our ready made reports. Motivates staff to offer the best service experience everyday, and customers to engage with and trust your brand.