Customer interaction is the aspect that makes your business run. From the moment they drive into the parking lot, they are interacting with the business. However, the part that truly means the world to most customers is the interaction they have with the employees, whether in person, over the phone, or even over the internet. At Shoppers’ Critique International, we want you to be able to see how the customer contacts you, and just how they are being treated. Evaluating all aspects of their contact is integral to determining whether you have a great customer interaction, or something that can be improved upon. Having the greatest storefront in the world means nothing if the customer interaction is poor, because a great customer experience can lead to sales, repeat business, or referral business by them telling others about their experience.
At Shoppers’ Critique International, we strive to be a one-stop shop for all of your mystery shopping and customer survey needs. By using our services, you can find out if your business is providing the best service possible, and whether those customers are taking positive thoughts away from their experience with you. By providing on-site and internet mystery shopping, we can accurately determine whether your business, the sales staff, and the method of their interaction are helping or hurting your business venture. Because they are anonymously conducted, it puts the onus on your business to constantly be at its best, to ensure the greatest experience for your customers. The data that is collected throughout the process accurately depicts what must be done to make your business even better than it is.
Our services don’t stop at our mystery shopping, as we also offer online surveys, as well as telephone surveys (IVR surveys). The benefit of these is that they provide you feedback to see just what your customers are thinking at the time of their involvement with your business. Did they get great customer service? Or were they left wanting more? In order to give the best customer experience, it’s integral to know just what they are thinking.
Our full list of services includes:
• On-Site Mystery Shopping
• Internet/Phone Shops
• Online Surveys / IVR Surveys
• Receipt-Based Web Surveys
• Social Media Monitoring
• Neuro-Economic Profiling
• Focus Groups / Guest Intercepts
• Price Audits / Competitor Shops
• Complete Measurement Tools
If there’s a way that your business can be helped to increase it’s current services, contact Shoppers’ Critique International today. We want to work with you to create the best course of action to see what customers really think of your business, and what areas you can improve upon. Please contact us today for any additional information.