Owning or managing a business can be an extremely rewarding as well as incredibly challenging task. A lot of effort and reflection goes into making certain all aspects of a business are running smoothly, ranging from the customer service provided to the quality and marketing of products or services sold. It is not always the easiest task to run a business at the same time as trying to both understand and control all the variables at hand.
Shoppers’ Critique International has the tools and experience needed to take the stress out of analyzing your business. With an outside perspective, we can take a look at how smoothly your business is running and what potential areas of improvement your company may have. Our main goal is providing our clients with the information they need so they can optimize their business and expand customer satisfaction and sales.
As a premier mystery shopping company, we have a handful of useful tools that can help you understand the strengths and weakness of your business. Shoppers’ Critique International has been a leading mystery shopping company in Central Florida for over forty years. Our success is cemented in the fact that our primary goal is ensuring you are representing the best your business can be at all times.
Our highly-skilled mystery shoppers are able to evaluate businesses both in person and over the phone. We also offer online mystery shopping services for businesses that rely on internet sales and online customer service. We go far beyond conventional mystery shopping services to provide the specific data you need to improve.
Some of the most popular tools we have available to you are:
- On-site mystery shopping
- Internet or Phone mystery shopping
- Focus groups & guest intercepts
- Online & on-site surveys
- Social Media Monitoring
- Neuron-Economic Profiling
- Mobile Marketing
- Price Audits / Competitor Shops
We guarantee that using our mystery shopping tools will provide you with a unique perspective and comprehensive data that you can use to make company improvements. As a business owner or manager, you have the ability to see the inner-workings of your company, and we are determined to provide you with the most accurate unbiased “customer perspective” as well so you can understand how your client base is viewing and experiencing your business.
We are able to bring an anonymous, trained mystery shopper into the mix who can collect comprehensive data on a variety of important topics that are key in understanding how potential customers view your business. Some of the details our mystery shoppers focus on include analyzing the sales tactics your employees are using, the layout of your store, and the quality of customer service.
Ultimately, customer experience is the most important component of success in companies, and we are here to make sure you are connecting with your customers in the best way possible. With our variety of mystery shopping tools, we can assist you in any area of business and in any business.