A Tale of Two Brands

A Tale of Two Brands

While traveling in February I experienced a sequence of events that so clearly contrasted a group of employees who naturally displayed superior customer service with another group of workers who…

It Is a Wonderful Life When You Know What Your Customer Thinks

It Is a Wonderful Life When You Know What Your Customer Thinks

Is a Bigger World Better? Were you recently reminded of those days of an “Old-Fashion Christmas”? You know, like in the days of “It’s a Wonderful Life”, where everything was…

Shoppers’ Critique Delivers to Kids House of Seminole, Inc.

Shoppers’ Critique Delivers to Kids House of Seminole, Inc.

(Longwood, FL December 25, 2012) Shoppers’ Critique International, one of America’s largest and oldest customer intelligence agencies once again rallied its employees to deliver a very Merry Christmas to one…

Shoppers’ Critique International Announces  2012 Theme Park Super Six Winners

Shoppers’ Critique International Announces 2012 Theme Park Super Six Winners

Congratulations Winners! (Orlando, FL November 20, 2012) Shoppers’ Critique International,one of America’s largest and oldest customer intelligence companies, and the leading provider of consumer data to the theme park and…

MSPA-NA Selects Shoppers’ Critique COO Rich Bradley as Board Treasurer

MSPA-NA Selects Shoppers’ Critique COO Rich Bradley as Board Treasurer

Bradley Plans On Protecting Independent Contractors (Longwood, FL November 10, 2012) The Mystery Shopping Provider’s Association North America has announced that Rich Bradley, Chief Operating Officer of suburban Orlando-based Shoppers’…

Can a Mystery Shopper Company Really Improve Your Bottom Line?

Can a Mystery Shopper Company Really Improve Your Bottom Line?

Get The Most for Your Money Your bottom line is the amount of money you actually make after all of your expenses have been covered. That’s a simple definition but…

What??!  No Shops in My Area??!  Here’s Why You Might Not See a Shop.

What??! No Shops in My Area??! Here’s Why You Might Not See a Shop.

Every so often we get a post or a question that goes something like “I live in Overland Park, KS and there are no shops in my area!” or “I…

The Mystery of Mystery Shopping Revealed

The Mystery of Mystery Shopping Revealed

Shhhh It’s Still a Mystery! What exactly is the mystery of mystery shopping? Retailers hire mystery shoppers all the time to evaluate their staff and see if they are performing…

Shoppers’ Critique International Announces  2011 Theme Park Super Six Winners

Shoppers’ Critique International Announces 2011 Theme Park Super Six Winners

The Winners are No Longer a Mystery (Orlando, FL November 16, 2011) Shoppers’ Critique International, the largest Florida-based customer marketing/intelligence company, and the leading provider of consumer data to the…

The Presence and Impact of Mystery Shopper Companies during the Holidays

The Presence and Impact of Mystery Shopper Companies during the Holidays

Providing Quality Service During The Holidays Thanksgiving is over and the holiday shopping rush has begun. Are you prepared for what you are about to go through? The average consumer…