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Why the customer is NOT always right

It sounds so strange to say when you’re dealing with customer service and mystery shopping, but there are times when the customer just isn’t right. There are instances wherein bending…

The Importance of Your Focus On Customer Service For Your Marketing Strategy

The Importance of Your Focus On Customer Service For Your Marketing Strategy

  Customer Service & Your Employees Any successful company cares about their customers. Those companies that keep their customers happy have always been more prosperous than those businesses who do…

Automotive Mystery Shopping For The Business Owner

Automotive Mystery Shopping For The Business Owner

Mystery Services That Fit Your Niche! In today’s competitive automotive industry it pays to capitalize on every sales opportunity, in person, on the phone or over the web. Achieving maximum…

What You Should Know About The Mystery Shopping Industry : The Business

What You Should Know About The Mystery Shopping Industry : The Business

Know What Customers Think About Your Product Each day when customers and clients come to your business establishment, they get services or products as they may deem fit for them….

What You Should Know About The Mystery Shopping Industry: The Shopper

What You Should Know About The Mystery Shopping Industry: The Shopper

Shop Your Heart Out! Do you have a favorite store you like to shop in? Have you ever asked yourself why you like shopping there as opposed to the other…

Shoppers’ Critique Hires New Project Manager

Shoppers’ Critique Hires New Project Manager

Leading Customer Intelligence and Marketing Agency Adds Leslie Allen to Augment Superior Customer Service   (Longwood, FL September 25, 2013) Shoppers’ Critique International, one of America’s largest and oldest customer…

Shoppers’ Critique Restructures Business Model

Shoppers’ Critique Restructures Business Model

Leading Customer Intelligence and Marketing Agency Modifies Structure for Better Customer Service (Longwood, FL September 25, 2013) Shoppers’ Critique International, one of America’s largest and oldest customer intelligence agencies, announces…

Who Makes a Better Mystery Shopper? Kirk or Spock?

Who Makes a Better Mystery Shopper? Kirk or Spock?

When the U.S.S. Starship Enterprise crew recently went on shore leave, we received two requests asking to be scheduled for the same QSR coffee mystery shop at StarFleet Headquarters. One…

What You Can Learn from Casual Dining

What You Can Learn from Casual Dining

David Blackburn has been in the food service business his entire adult life. Since 1979, the McAlister’s Deli franchisee has cataloged more than 25 years of experience in the casual-dining…

What “The Walking Dead” can Teach us about Mystery Shopping!

What “The Walking Dead” can Teach us about Mystery Shopping!

AMC’s Easter Sunday Season 3 finale of mega-hit, “The Walking Dead”, the highest rated drama in the history of cable television, scored another ratings best when 12.4 million viewers tuned…