happy or not

Shoppers’ Critique Partners with HappyOrNot to Strengthen Their Customer Experience Services Portfolio

Shoppers’ Critique, a Florida customer intelligence company, has been serving businesses in the US and worldwide for 40 years, providing an unparalleled performance process that drives improvement and enables companies…

mspa

Mystery Shopping Certification University

Mystery Shopping Certification University Looking to continue your education that fits in your busy schedule? MSPA-NA University has now made that possible. Independent Contractor Members will gain certifications in multiple…

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The Importance of Competitive Analysis

Companies that dissect their competitive analysis have a great potential in gaining edge on their target market. If the business is strictly looking at their competition and what they’re doing…

happy

Don’t Assume a Quiet Customer is a Happy Customer

LoyaltyOne and Verde Group released a study that discovered four out of five shoppers who have had an awful experience as a customer don’t give criticism. Often, just a little…

mystery

Nobody Raves About Average – A Story from Roxanne Brown

Roxanne Brown, of Purple Land Management, recently posted a story on her LinkedIn profile that really hit home for us here at Shoppers’ Critique. We spend our time making sure…