The Holiday Season Is Here, And So Are Mystery Shoppers!

The Holiday Season Is Here, And So Are Mystery Shoppers!

Hire Your Shopper’s Critique Mystery Shoppers Today! In an era of Yelpers, Google reviewers, and Facebook commentators, most business owners are well-aware that discerning customers are always poised to give…

Shoppers’ Critique Partners with HappyOrNot to Strengthen Their Customer Experience Services Portfolio

Shoppers’ Critique, a Florida customer intelligence company, has been serving businesses in the US and worldwide for 40 years, providing an unparalleled performance process that drives improvement and enables companies…

Mystery Shopping Certification University

Mystery Shopping Certification University Looking to continue your education that fits in your busy schedule? MSPA-NA University has now made that possible. Independent Contractor Members will gain certifications in multiple…

The Importance of Competitive Analysis

Companies that dissect their competitive analysis have a great potential in gaining edge on their target market. If the business is strictly looking at their competition and what they’re doing…

Don’t Assume a Quiet Customer is a Happy Customer

LoyaltyOne and Verde Group released a study that discovered four out of five shoppers who have had an awful experience as a customer don’t give criticism. Often, just a little…