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Our Services On-Site Mystery Shops Telephone Mystery Shops Internet Mystery Shops Web-Based Customer Satisfaction Surveys |
| Shoppers’
Critique allows us to “Inspect What We Expect” – a
philosophy that is critical to our company’s success. The results
of these shops have been invaluable. They have helped us to recognize
areas of opportunity as well as existing fallacies in our current
systems and processes.
Hendrick Automotive Group |
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In some industries, customer contact is initiated over the Internet. The speed and quality of the response over the Internet is just as important as an interaction in person or over the phone.
Internet Mystery Shops evaluate response time to inquiries or orders. It is hard to believe, but based on our experience, many Internet inquiries are responded to slowly, or not at all. What value is having made the investment in the Internet platform but not responding in a timely manner?
Not only is the timeliness important, but the quality of the interaction
is as well. Prospective customers want their questions answered. Sales
managers want prospective customers to be taken through the sales process
effectively resulting in successful transactions and revenue.
