On-Site Mystery Shopping is the perfect tool to obtain an honest, objective assessment of the overall operation of each location for your business.

Phone Shops enable you to find strengths and areas that need improvement via phone interaction with customer service reps, sales associates or other employees.

Internet Shops measure your employees’ responsiveness to an inquiry. As the first interaction that a customer may have, it must be handled appropriately.

An easy-to-implement and cost-efficient way to measure a limited amount of data from a targeted group of individuals is to use an Online Survey.

What Makes SCI Different

Shoppers’ Critique International has been a Proven, Reliable, and Trustworthy Customer Intelligence Partner for nearly 40 years. As a charter member of the MSPA-NA (formerly known as the Mystery Shopping Providers Association of North America) we expertly advise, measure, assess and recommend solutions. Shoppers’ Critique has been serving a wide variety of industries, including many Fortune 500 companies.

6 reasons

you should choose Shoppers’ Critique

Client Action Steps

Scheduling & Reporting

Quality Standards

Custom Programs

Charter Member of MSPA


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Industries Served

Shoppers’ Critique International LLC has a heritage that spans decades and includes long-term relationships with client-partners across many industries. Our tools and services have come from responding to these needs.

Guaranteed Improvement of your Customer & Employee Satisfaction

Get the insight. Gain the advantage.

Making our Clients Happy

Customer Feedback

Shoppers’ Critique International has proven to be the most important element of Especially for Pets’ customer service training program. Read more
Michael D. Especially for Pets

The Mystery Shops by SCI have really helped us pinpoint some of our strengths and weaknesses. Read more
Tim Putnam Little Ceasar’s

Fifty locations spanning three states were shopped within a 30 day window. Read more
Bill B – Miller Paint , Director of Retail Operations

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Shoppers’ Critique Clients